Water-damage repairs

Check the moisture source and the condition of the affected materials before repairs.

Water can leave a ceiling stained, trim swollen or a wall lining damaged. The visible mark is a starting point for discussion; the condition of the material and whether moisture is still entering affect the repair.

Tell us when the damage appeared and whether the source has been found or repaired. During a free quotation visit we discuss visible findings and suitable next steps. If the cause or extent remains uncertain, we explain what further investigation may be needed.

An active plumbing leak needs a plumber to repair the source. Drying and reinstatement are planned around that repair and the condition of the affected materials.

We explain the visible findings, the proposed repairs and anything that needs further investigation. Additional opening-up work or specialist testing is priced and agreed with you first.

Our flood guidance explains mould warning signs, protective equipment and safe drying, with links to Health New Zealand's detailed advice.

Read mould and safety guidance after flooding →

The repair sequence depends on which materials can be retained and which need replacement. Drying and preparation are planned before finishing; a room that looks better on the surface may still need underlying damage addressed.

Opening an affected area can reveal work that was not visible at the first visit. We discuss those findings, any additional price and the effect on timing before extending the job.

Concealed damage, drying needs, materials and other trades can affect the sequence. We discuss changes with you when they become apparent.

We provide free written quotations for suitable, defined repair work that you can share with your insurer. Have any existing repair scope, assessor findings or related photographs available when discussing the job.

A standalone mould investigation and written assessment report is a separate paid service. There is no obligation to accept a repair quotation. Your insurer determines its evidence requirements and whether damage is covered. We agree the repair work and any required approvals before starting.

Describe the affected rooms, known leak history and any work already carried out. Tell us whether the property is occupied and if a bathroom, bedroom or access route will be affected by the repairs. This helps us discuss protection, sequencing and room use alongside the quotation.

Have any insurer or assessor scope, photographs and information about repairs already undertaken available. These help establish which work you want quoted.