Privacy & enquiry information

Before you choose Send enquiry, enquiry form entries remain in the page while it is open. This site does not save them in browser storage. If you download a summary, it is saved to your device. When sending is unavailable, no enquiry is submitted.

No advertising or analytics services are included. The website’s fonts and image are served with the site.

When you choose Send, Matariki Stars Limited uses your contact details, message and selected photographs or reports to respond, discuss your requirements and prepare quotations. Werner handles enquiries received at info@healthydry.co.nz. The website sends enquiry details through Vercel and Google Workspace. When private file uploads are available, your selected files upload directly to private Supabase storage in Sydney, Australia, and the business email includes private download links. If this upload service is unavailable, the form shows a smaller allowance and sends files with the email instead. Private delivery records and broad categories are stored in Supabase in Sydney, Australia; service providers may process information overseas. Only Werner is authorised to handle these enquiries for our business.

Files upload only after you choose Send enquiry. An interrupted send can leave some files privately uploaded before the email is sent; the form will explain when you can retry. Uploaded file records include filenames, sizes and technical checks to match each file to its enquiry. New private email links issued from 21 October 2026 expire after 90 days; older links retain their original expiry unless revoked. We can revoke an enquiry’s links and issue replacements. A download URL already issued by storage may remain usable for up to five minutes after revocation. Link expiry or revocation does not itself delete the stored file; anyone given a link can use it during that time, so share it only with an intended recipient. These files and records follow the enquiry and job retention arrangements below.

We also record the service requested, a broad town category and the type of work selected, and later whether the enquiry becomes a quotation or a job. This helps us understand demand and improve our services. These categories will not include copies of your name, contact details, exact address, message or photographs. While linked to an enquiry reference, they remain private customer information.

Unsuccessful enquiries and photographs are kept for up to twelve months after the last contact, unless a specific ongoing purpose requires longer retention. For accepted jobs, we retain records needed to deliver the work, provide agreed aftercare and meet legal obligations. Tax and accounting records are kept for at least seven tax years. Other personal information is reviewed and removed when it is no longer needed. Only summaries that no longer identify customers may be kept for longer-term trends.

To ask about your information, request access or corrections, or request deletion, email info@healthydry.co.nz.

Delivery records include an enquiry reference, delivery status, timing and protected technical identifiers used to prevent duplicate sends and limit abuse. Names, contact details, messages and attachments are delivered to the mailbox, not copied into the insight records. Retention is reviewed by Werner; automatic mailbox deletion is not enabled. Standard job enquiry text and photographs are not sent to an AI service for customer analysis. The separate mould testing assistant is described below.

When address suggestions are enabled, the address text you type is sent through Vercel to NZ Post to find matching New Zealand addresses. You can choose manual entry beside either address field to stop these searches. The rest of your application is not included in the lookup. The lookup service does not add address text to its database; short-lived protected technical counts limit abuse and usage. NZ Post handles the searches under its own terms and privacy practices. Address suggestions do not confirm who lives at an address or guarantee delivery.

Your kit application is submitted when you choose Buy my mould kit. Before that, your entries remain in the open page and are not automatically saved.

After verified payment, the separate private property plan carries forward your application details and saves your progress to your kit record as you work. Return using your personal link; keep it private because anyone with it may be able to access that plan. Complete the plan before kit dispatch. Exact collection details are recorded later using the supplied instructions and numbered paperwork. This saved property plan is separate from the optional Ask AI service.

The initial kit application records contact details, property and delivery addresses, invoice and requested report details, and planned rooms or areas. Exact sampling spots, collection details and any supporting records will be collected later to fulfil your chosen kit. Private applications, sample records, price snapshots, plan revisions, photos and laboratory reports are stored through Supabase in Sydney, Australia. Vercel processes submissions and Google Workspace handles business notifications, acknowledgements and results emails. Only authorised Healthy & Dry staff may access these records. Your enquiry reference is not a password and does not provide public access to your report.

For online orders, invoice contact details, kit quantity, price and customer references are sent to Xero to prepare the invoice. Card details are entered on the payment page provided through Xero and Stripe and are not received by this website. The application tab stores only a random attempt identifier, order reference and private payment-status credential so it can resume the same order; form contents are not saved in tab storage. Payment status is verified with Xero before the order is confirmed. Complete the kit application and choose Buy my mould kit to prepare your Xero invoice and continue to secure payment. Your kit is prepared after payment is confirmed.

The approved laboratory receives the sample and location details needed for analysis. Follow the collection and return instructions supplied with your kit. Reports are provided as the original laboratory document with a separate location summary. You do not have to disclose a private reason for testing.

The initial kit application does not include photographs or an AI assistant and is not sent to AI. If a separate optional sampling assistant is enabled later and you explicitly choose it, your question and typed sample-location observations would be sent to OpenAI. Name, email, phone, property and delivery addresses, applicant details, invoice details and requested report details, uploaded photos and optional report requirements are excluded from that request. Avoid personal, medical or dispute details in the question or spot descriptions. The assistant’s prompt and response are stored privately for support and review. Service providers may process information overseas. AI suggestions may be mistaken and never change your paid sample quantity or determine whether you may request testing.

Kit applications are normally kept for twelve months after completion, or twelve months after our last contact if no order proceeds. Laboratory reports, other reports we issue and the sample-location records needed to understand them are retained as a long-term testing history while Healthy & Dry operates. This long-term report archive does not include quotes. We periodically review whether those records are still needed, including when the business closes. Information required for an unresolved matter or a legal obligation may be retained longer. Tax and accounting records are kept separately for at least seven tax years. These records have separate retention arrangements from the Ask AI records below. To request access, correction or deletion, contact info@healthydry.co.nz. You can make the initial kit application without photographs or AI.

You can choose not to provide the sampled property address; we record that choice and leave the address blank in the report paperwork. Kit delivery is separate. Applicant details, invoice details, the requested report name and results email can differ. Reports and results are emailed to your nominated results address, not posted. These details are excluded from optional sampling AI.

Contact info@healthydry.co.nz with the information concerned and what you would like us to check, correct or resolve. If you have not received a reply, call 0800 111 944 during our contact hours. Please raise the concern with us first. If it remains unresolved, you can complain to the Office of the Privacy Commissioner (opens in a new tab).

The Ask AI panel is separate from the enquiry form. Typing stays in the open page and is not saved to our servers. Ordinary website search matches our public page index locally and does not send your search text to an AI provider. If you choose an AI answer, accept its information-use notice and submit, your question is sent through Vercel to OpenAI. The submitted question, answer and technical abuse-prevention records are stored privately in Supabase for service review. This does not send an enquiry or request staff follow-up.

Automatic saving of unsubmitted drafts ended on 21 October 2026. Earlier saved drafts remain subject to the previous maximum twelve-month retention; use Delete earlier saved draft in the same tab, or contact us to request deletion. New typing is not added to those records.

Keep names, addresses, contact details, report identifiers and complete reports out of AI questions. Use the private enquiry form for property-specific reports; enquiry attachments are not sent to this AI service. AI explanations may be mistaken and do not replace the report author’s conclusions. Service providers may process questions overseas. Contact Healthy & Dry to ask about access, correction or deletion. Earlier drafts and submitted questions are separate. Deleting an earlier draft does not delete a submitted question; contact us for that request. Submitted Ask AI questions and answers are kept for up to twelve months from creation. Earlier draft records retain their original twelve-month maximum. Only Werner is authorised to review these records for our business. This retention policy is separate from the enquiry and job-record arrangements above.